Emperor: Search your feelings, Lord Vader. After several iterations with a NEW woman at customer service, she finally understands my problem. All unclaimed baggage will be removed by U.S. officials. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} No bus comes. I was left stranded freezing overnight with just my passport, phone, and wallet. By Chuck Gallagher October 30, 2013 No Comments I fly a great deal, and for the most part, I would say about 95 percent of the time, I enjoy air travel. I am told that I cannot get a refund or exchange for a ticket tomorrow since I did not pay extra for a flexible ticket. Turns out I can't show the bus driver the ticket on my phone, I must print the ticket. So far, so good. Hi, I'm posting this since I'm at my wit's end right now bashing my head into Greyhound customer service. The American company Greyhound Bus offers about 3,800 destinations all across … save. Call from outside the U.S. 214-849-8100. SO. Contact a lawyer and sue them for all your lost items including anything of value stored on those laptops.Also, include any expenses accrued while delayed, the cost of the tickets, and anything that you had previously paid for in advance that was not used due to the delay (hotel room, entertainment, restaurant reservations). I spoke with Greyhound Customer service on June 21, 2019. 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0}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._2DVpJZAGplELzFy4mB0epQ{margin-top:8px}._2DVpJZAGplELzFy4mB0epQ .x1f6lYW8eQcUFu0VIPZzb{color:inherit}._2DVpJZAGplELzFy4mB0epQ svg.LTiNLdCS1ZPRx9wBlY2rD{color:inherit;fill:inherit;padding-right:8px}._2DVpJZAGplELzFy4mB0epQ ._18e78ihYD3tNypPhtYISq3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} What can I do to be compensated? Called for a refund to a bus that was over 40 minutes late (& did not even take said bus) and the rep responded with “according to the information I have on file the bus left on time and your ticket is non-refundable” DO YOURSELF A FAVOR. Can it be done? Please review the following rules before commenting further: Commenting Rules 1, 2, 3, 4, 6, 8, and 9._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} Groups of 10 or More. ._7_d4sJjd2oYzaJuU_QpOI{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;background-color:var(--newRedditTheme-flair);color:var(--newRedditTheme-linkText);margin-top:10px;padding:0 4px}._7_d4sJjd2oYzaJuU_QpOI._1rtoCmW_7bFJWYffSOwt4R{margin-top:0} Greyhound Overview. if you can demonstrate this to a jury of this you should be in good shape again. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.361933014be843c79476.css.map*/._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} I don't think they should be the executors of Greyhound's policies, but whatever. Spot Hero Save on parking As a Greyhound customer, you'll get cheaper rates at hundreds of Spot Hero locations. ... help Reddit App Reddit coins Reddit premium Reddit gifts. I called Greyhound and spoke with a customer service agent, and emailed them twice. You leave your suitcase full of pills on the bus then walk through border control clean as a whistle. If you have lost or misplaced your payment card, please contact our customer service: Dublin City Council Area: LoCall 1890 989 998. Posted by 12 hours ago. I figure out a way to print the ticket. South Dublin County Council Area: LoCall 1890 929 333. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} Naturally elusive in nature they appear mainly to solicit pats from humans. By e-mailing sales@busfreighter.com or by calling a busfreighter customer service representative @ 1-214-227-9792 or Greyhound customer service @ 1-800 … Uhmm, just realized something else ... the driver DID have a proper head count. 6. Hearing-impaired 1-800-397-7870 7:00 a.m. – 11:00 p.m. I still take it, on occasion, but would prefer other options, if available. I hope your business crumbles and fades into obscurity. EDIT 2: As far as proving that I had the items in my bag, the very least I can do is show that Microsoft find my device shows that the last time my laptop was active was Friday night, right before boarding the Greyhound. You even attempted to resolve the matter through the insurance you have to protect yourself in such an incident however were again sabotaged. Lastly, I might have some recourse through my credit card insurance, however, Greyhound refuses to even provide any evidence that the lost baggage claim exists, which is necessary for my insurance claim. Web site support webmaster@greyhound.ca 1-800-365-7147. Thus, the ticket that I purchased online for my 16-year old son in his name is unusable and non-refundable. Recent recommendations regarding this business are as follows: "I would like a full refund my address is 1108 … Emperor: Yes. The first bus leaving from city A to B was delayed by almost two hours, so I missed my connecting bus. 7. Your post has been removed for the following reason(s): Generally Unhelpful, Simplistic, Anecdotal, or Off-Topic. The latest complaint horrible customer service and ridiculous policy was resolved on Jul 13, 2018. gather any evidence to support this claim including receipts from purchases during your delay if you still have them. 515. Greyhound Promo Codes. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} While I was going through customs, the bus left without me, which the CBP official said was a violation since bus drivers cannot leave without receiving proper headcount and an OK from the border officials. Greyhound trolled me so fucking hard. In 2010, it launched Greyhound Express—direct service between major cities. Moreover, Greyhound’s customer service and their infamous bus terminals in Toronto and New York consistently receive horrendous reviews from customers. You and your baggage will then pass through security (just like at the airport). Package Express Customer Support 1.800.739.5020 Greyhound.support@greyhound.com 7:00 a.m. – 7:00 p.m., Central time zone, Monday through Friday. How to exchange tickets. HARD. Contact our customer care center at (800) 268-9000, change fees apply. Do you know the name of the driver who told you to leave things on the bus when you go through customs, then abandoned you? log in sign up. IANAL, yet I've often taken the bus across the border from Ontario to New York, and every single time, the bus driver told all passengers to take everything with them when we went through customs. 14 comments. In May 2019, Greyhound Canada’s parent company, Scotland-based First Group, began to seek buyers to take over the brand. Originally we were told when I called the customer service that we would be getting a full refund and to call them back once we got home and get the refund process started. I called Greyhound right away to let them know what had happened, gave them the bus number and itinerary, but they refused to contact the bus driver to secure my carry on baggage. By continuing to use this site, you agree to the use of cookies by Greyhound and third-party partners to recognize users in order to enhance and customize content, offers and advertisements, and send email. Press J to jump to the feed. Stops in hood river too! Asked if Greyhound’s departure from the … The first woman was nice though.). That must be a violation of Greyhound's policies. Its task force of 2,400 buses brings further than 22.5 million travelers every year in excess of a road system that lengthen for further than 75,000 miles. That creates additional risks and problems, and should only be done, if at all, with the counsel of a local attorney representing OP. Greyhound customers save 10% - 40% on games, concert tickets, and other exciting events. The company is also already on shaky ground financially. Emperor: The Force is strong with him. Greyhound was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 1004 reviews.. Greyhound ranks 104 of 458 in Transport category. Use this form for any comments about our customer service or a question about customer assistance. To make a long story short, I traveled Friday night from Ontario to NYC. HOW WE DO IT. r/TalesFromTheCustomer: A places for customers to vent and rage and even smile about their customer service experiences. Emperor: We have a new enemy, the young Rebel who destroyed the Death Star. I have no doubt this boy is the offspring of Anakin Skywalker. If the bus gets searched and your contraband found then you just deny that the bag is yours. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. They're usually late too but at least you don't have to transfer as much. (The customer service rep had a very thick and difficult to understand Indian accent, and was quite rude even though I was very polite and maintained a positive attitude. We're told to leave nothing behind, not even a scarf to mark our seats. Hi, I'm posting this since I'm at my wit's end right now bashing my head into Greyhound customer service. OP I think you're going to have a hard time proving this happened as you described, but good luck. SEATTLE — Greyhound, the nation’s largest bus company, said Friday it will stop allowing Border Patrol agents without a warrant to board its buses to conduct routine immigration checks. Leaving your stuff on the bus seems like a massive security loophole. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation here. My experience with Greyhound was absolutely the WORST experience I have ever had with any company, service, or ANYTHING… EVER. Yeah, I would never agree to what OP agreed to for this reason. Cc would offer some insurance as well at least in the US. EDIT: Thanks for the helpful comments guys, I've been looking through and will contact a free consultation lawyer and see where I'm at in terms of a case. When Bad Customer Service Becomes Unethical – the outcome – Larry is dead. Press question mark to learn the rest of the keyboard shortcuts. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} scan them and make copies. r/TalesFromTheCustomer. But when we got home and called them back to start the refund process they said that we would only get $87.50 refund even though we were told we were getting the full refund. I will NEVER ride greyhound again, and I will share this story on social media and whenever it is relevant. Worth a shot. The son of Skywalker must not become a Jedi. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (214-849-8966) which we show above. A really generic Google search will bring up Greyhound's policy on this: When you reach the U.S. border, all passengers need to get off the bus and collect all their belongings, including checked baggage. To contact customer service, use our online form. @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} Since I was slotted in I was processed last. I call the Greyhound customer assistance line and after explaining the problem several times to the Indian woman on the phone what my problem is, she finally understands what is going on and transfers me to customer service. ._2a172ppKObqWfRHr8eWBKV{-ms-flex-negative:0;flex-shrink:0;margin-right:8px}._39-woRduNuowN7G4JTW4I8{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:12px;padding-top:12px}._3AOoBdXa2QKVKqIEmG7Vkb{font-size:12px;font-weight:400;line-height:16px;-ms-flex-align:center;align-items:center;background-color:var(--newCommunityTheme-body);border-radius:4px;display:-ms-flexbox;display:flex;-ms-flex-direction:row;flex-direction:row;margin-top:12px}.vzEDg-tM8ZDpEfJnbaJuU{color:var(--newCommunityTheme-button);fill:var(--newCommunityTheme-button);height:14px;width:14px}.r51dfG6q3N-4exmkjHQg_{font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between}._2ygXHcy_x6RG74BMk0UKkN{margin-left:8px}._2BnLYNBALzjH6p_ollJ-RF{display:-ms-flexbox;display:flex;margin-left:auto}._1-25VxiIsZFVU88qFh-T8p{padding:0}._3BmRwhm18nr4GmDhkoSgtb{color:var(--newCommunityTheme-bodyText);-ms-flex:0 0 auto;flex:0 0 auto;line-height:16px} Greyhound Lines reviews first appeared on Complaints Board on Apr 17, 2007. He could destroy us. Greyhound has horrible customer service, especially if there's a problem. If your order has already been processed and you need to change anything related to your order call Greyhound customer service @ 1-866-SHIPGPX. Press J to jump to the feed. At about 6:20 the bus tracking app skips over Hood River and says that the bus arrived in Portland, ON TIME. ._3K2ydhts9_ES4s9UpcXqBi{display:block;padding:0 16px;width:100%} You can find your Customer ID number on the back of your Customer Card. It has an $18.00 fee on top of the ticket price and is only available in the United States, but it may be your only option. Do not reach out to a moderator personally, and do not reply to this message as a comment. To make changes to your trip, contact our customer care center at (800) 268-9000, exchange fees apply. Greyhound Lines has an average consumer rating of 2 stars from 383 reviews. IANAL but do not accept any compensation directly from them or admit any responsibility for what happened. I just sent the text below to greyhound customer service. Economy Economy Extra Flexible; Non-refundable: Non-refundable: Refundable: $20 fee to change your travel date or time before trip date: $20 fee to change your travel date or time before trip date: No fees to change travel details before trip date: 1 under the bus bag free (2nd & 3rd bags $20 each) 1 under the bus bag free (2nd & 3rd bags $20 each) .LalRrQILNjt65y-p-QlWH{fill:var(--newRedditTheme-actionIcon);height:18px;width:18px}.LalRrQILNjt65y-p-QlWH rect{stroke:var(--newRedditTheme-metaText)}._3J2-xIxxxP9ISzeLWCOUVc{height:18px}.FyLpt0kIWG1bTDWZ8HIL1{margin-top:4px}._2ntJEAiwKXBGvxrJiqxx_2,._1SqBC7PQ5dMOdF0MhPIkA8{vertical-align:middle}._1SqBC7PQ5dMOdF0MhPIkA8{-ms-flex-align:center;align-items:center;display:-ms-inline-flexbox;display:inline-flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:center;justify-content:center} If prior to order processing email GPX customer service detailing your requested change. ._1EPynDYoibfs7nDggdH7Gq{margin-bottom:8px;position:relative}._1EPynDYoibfs7nDggdH7Gq._3-0c12FCnHoLz34dQVveax{max-height:63px;overflow:hidden}._1zPvgKHteTOub9dKkvrOl4{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word}._1dp4_svQVkkuV143AIEKsf{-ms-flex-align:baseline;align-items:baseline;background-color:var(--newCommunityTheme-body);bottom:-2px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap;padding-left:2px;position:absolute;right:-8px}._5VBcBVybCfosCzMJlXzC3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;color:var(--newCommunityTheme-bodyText)}._3YNtuKT-Is6XUBvdluRTyI{position:relative;background-color:0;color:var(--newCommunityTheme-metaText);fill:var(--newCommunityTheme-metaText);border:0;padding:0 8px}._3YNtuKT-Is6XUBvdluRTyI:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;border-radius:9999px;background:var(--newCommunityTheme-metaText);opacity:0}._3YNtuKT-Is6XUBvdluRTyI:hover:before{opacity:.08}._3YNtuKT-Is6XUBvdluRTyI:focus{outline:none}._3YNtuKT-Is6XUBvdluRTyI:focus:before{opacity:.16}._3YNtuKT-Is6XUBvdluRTyI._2Z_0gYdq8Wr3FulRLZXC3e:before,._3YNtuKT-Is6XUBvdluRTyI:active:before{opacity:.24}._3YNtuKT-Is6XUBvdluRTyI:disabled,._3YNtuKT-Is6XUBvdluRTyI[data-disabled],._3YNtuKT-Is6XUBvdluRTyI[disabled]{cursor:not-allowed;filter:grayscale(1);background:none;color:var(--newCommunityTheme-metaTextAlpha50);fill:var(--newCommunityTheme-metaTextAlpha50)}._2ZTVnRPqdyKo1dA7Q7i4EL{transition:all .1s linear 0s}.k51Bu_pyEfHQF6AAhaKfS{transition:none}._2qi_L6gKnhyJ0ZxPmwbDFK{transition:all .1s linear 0s;display:block;background-color:var(--newCommunityTheme-field);border-radius:4px;padding:8px;margin-bottom:12px;margin-top:8px;border:1px solid var(--newCommunityTheme-canvas);cursor:pointer}._2qi_L6gKnhyJ0ZxPmwbDFK:focus{outline:none}._2qi_L6gKnhyJ0ZxPmwbDFK:hover{border:1px solid var(--newCommunityTheme-button)}._2qi_L6gKnhyJ0ZxPmwbDFK._3GG6tRGPPJiejLqt2AZfh4{transition:none;border:1px solid var(--newCommunityTheme-button)}.IzSmZckfdQu5YP9qCsdWO{cursor:pointer;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO ._1EPynDYoibfs7nDggdH7Gq{border:1px solid transparent;border-radius:4px;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO:hover ._1EPynDYoibfs7nDggdH7Gq{border:1px solid var(--newCommunityTheme-button);padding:4px}._1YvJWALkJ8iKZxUU53TeNO{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7{display:-ms-flexbox;display:flex}._3adDzm8E3q64yWtEcs5XU7 ._3jyKpErOrdUDMh0RFq5V6f{-ms-flex:100%;flex:100%}._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v,._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v{color:var(--newCommunityTheme-button);margin-right:8px;color:var(--newCommunityTheme-errorText)}._3zTJ9t4vNwm1NrIaZ35NS6{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word;width:100%;padding:0;border:none;background-color:transparent;resize:none;outline:none;cursor:pointer;color:var(--newRedditTheme-bodyText)}._2JIiUcAdp9rIhjEbIjcuQ-{resize:none;cursor:auto}._2I2LpaEhGCzQ9inJMwliNO,._42Nh7O6pFcqnA6OZd3bOK{display:inline-block;margin-left:4px;vertical-align:middle}._42Nh7O6pFcqnA6OZd3bOK{fill:var(--newCommunityTheme-button);color:var(--newCommunityTheme-button);height:16px;width:16px;margin-bottom:2px} Stuff on the back of your customer Card your delay if you can your! 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From 383 reviews Death Star found then you just deny that the bus stop in Hood River and that... Night and arrive at NYC in the bag is yours loses their jobs know if there is a disturbance... On your persons center at ( 800 ) 268-9000, exchange fees apply naturally elusive nature... Through security ( just like at the dentist the ticket agent at terminal B as they should reissued. Vent and rage and even smile about their customer service and consumers mostly. About 4:20 and wait for the bus will arrive in Hood River late..., Anecdotal, or ANYTHING… ever more comfortable a sighting of the rare yellow Greyhound! Latest review Greyhound bus Lines corporate office was posted on May 5 2021.
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