The good news is that it seems to mostly be very basic details that may have been compromised, and largely not payment methods, passwords, etc. As one of the first to sound the alarm I felt a little let down that I had no problems accessing my account to change the pwd. Do you have a small business? Switzerland-based Sita, which runs passenger processing systems for services such as ticketing and baggage control, said on Friday that it fell victim to a breach of passengers’ data held on its servers on Feb 24. We have been notified of a data breach at global technology company SITA, an IT services provider to many airlines around the world. BA stressed it does not use Sita’s systems for bookings and reservations, adding that neither customers’ financial information nor passwords were affected, as the IT firm does not have access to them. For once, British Airways took an IT breach far more seriously than anyone else. The breach impacts several airlines, including some that do not use SITA’s PSS system but whose frequent flyer data passed through it. Already, several airlines have informed their members of the data breach, including: It doesn’t explain why BA believes that Executive Club passenger data was being kept by this Asian airline. Until 20th May 2021, you can receive a special sign-up bonus worth 29,900 Avios with the Capital On Tap Business Rewards Visa credit card. Both personal and credit card data were compromised during the breach, as well as names, billing addresses and email addresses. We have been notified of a data breach at global technology company SITA, an IT services provider to many airlines around the world. SITA, which handles a variety of digital services for about 90% of the world’s airlines, issued a statement indicating that it experienced a “serious” and “highly sophisticated” data breach on … “SITA confirms that it was the victim of a cyber-attack, leading to a data security incident involving certain passenger data that was stored on SITA Passenger Service System (US) Inc. servers. Travel industry data breach claims. EASYJET – 9M Breached Records, 2020. Switzerland-based Sita, which runs passenger processing systems for services such as ticketing and baggage control, said on Friday that it fell victim to a breach of passengers’ data … SITA, a technology company that provides services to the transportation industry and has 400 members based in Geneva, and who claims that most air passengers touch its technology during travels, was hacked. The SITA data breach is by no means an isolated incident for the travel industry. SITA Passenger Service System Inc.’s processing services were hit by a “highly sophisticated but limited” breach that targeted personal data stored on servers at its data … For some reason BA seems to have decided that it had overreacted. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. SITA, a multinational company that specializes in air transport communications and IT, this week confirmed falling victim to a cyberattack that appears to have impacted multiple airlines around the world. This includes both personal and small business cards. What is the BA data breach class action? Regulated and authorised by the Financial Conduct Authority to act as a credit broker (FRN 690573). Please be reassured that this incident was not a breach of British Airways' systems. Please review our, You need to be a subscriber to join the conversation. ©2021 Head for Points. Had to do three or four PW recovery cycles for it to work. It drove me up the wall. We take the protection of your data very seriously. We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. SITA is unable to respond directly to any such request.”. Regulated and authorised by the Financial Conduct Authority to act as a credit broker (FRN 690573), 175 British Airways Executive Club questions answered, 2021 and 2022 peak and off-peak Avios flight dates. This was a highly sophisticated attack. If you need to contact us, you can do so via our contact centres. You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as: Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review, 30,000 points and an unbeatable set of travel benefits – for a fee Read our full review. The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. There again, I was using a Mac and Safari. Is Hilton Honors the best hotel loyalty scheme? We've booked £1.3 million of rooms to date. Along with many other airlines, we do share limited information with partner airlines in order to enhance your experience when flying with them. Sita - which operated in more than 200 countries - said it took “immediate action” to inform customers of the attack. BA's fine was subsequently reduced, quite significantly. Is IHG Rewards the best hotel loyalty scheme? Perhaps too seriously. Click for details. Airlines reported to have emailed passengers about the breach include Lufthansa (reportedly the largest data set), Air New Zealand, Singapore Airlines, SAS, Cathay Pacific, Jeju Air, Malaysia Airlines and Finnair. It is still unclear when exactly the breach started but SITA confirmed the gravity of the attack on February 24 th. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. All Star Alliance airlines share details of all of their elite members with each other, to allow status members to be identified. The fine reflects the number of people whose information was affected and the likely impact on them. The only way to get justice for the BA data breach is to make a compensation claim. People appeared to have specific difficulties resetting passwords using Chrome, whilst Firefox worked fine. The low-cost British carrier, EasyJet revealed in a press … See a whole year of reward seat availability on one page at SeatSpy.com. Many cards also have generous sign-up bonuses. This offer is exclusive to Head for Points readers. If you are the customer of an airline and have a Data Subject Access Request in relation to the handling of your personal data, this request must be made directly to that airline in accordance with GDPR and data protection legislation. As Rob says I went round in bloody circles. Links on Head for Points may pay us an affiliate commission. We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future. The only way your account could be hacked is if your name – a name presumably shared by many people – appears on another hacked ID list from a different company, and the password leaked in that breach was the same as your BA password. (Bloomberg) -- British Airways, United Airlines Holdings Inc. and Singapore Airlines Ltd. were among carriers affected by a cyberattack that hit the Star and Oneworld alliances, exposing some loyalty-program member information. The breach took place in … There are two official British Airways American Express cards: 5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review, 25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. The same year, hackers accessed data on 380,000 transactions with British Airways, with external scripts on its website fingered as the cause. SITA’s breach does not involve British Airways’ customers’ financial information or passwords as it does not have access to this data. It also requires 2FA. Some, but by no means all, stolen data sets reportedly had a name attached to the frequent flyer number. The password you use for your account is not held by SITA and has not been put at risk by this breach. Is Marriott Bonvoy the best hotel loyalty scheme? Find out more, Europe's tourism-driven economies face two more lost summers, British firms under threat from bargain-hunting private equity vultures, Sanjeev Gupta's steel empire faces fraud probe, Amazon creates 10,000 UK jobs to meet surging demand, More active government means a greater risk of corruption. In 2018, Hong Kong airline Cathay Pacific fessed-up to a data breach that saw 9.4 million records accessed by unauthorised persons. We are sorry for the inconvenience caused and thank you for your continued support and cooperation in helping us to keep your information safe and secure. Our privacy policy is here. Learn more on our About page. According to Lufthansa, it appears that intruders entered the reservation system of an Asian airline that is a Star Alliance member between 21st January and 11th February. As a leading data breach law firm, we are currently leading group actions against several major companies, including travel companies like Marriott, easyJet and British Airways. We have been notified of a data breach at global technology company SITA, an IT services provider to many airlines around the world. Many people were blocked from logging in via their membership number, and only email addresses were being accepted. A data breach at aviation IT company SITA potentially means the frequent flyer details of millions of travelers were compromised. I’m fed up with this. What is odd is why other non-Star Alliance airlines are contacting members. if you feel that your mental health has been severely impacted by this, write down the details. For the thousands that spent hours phoning BA and trying in vain to reset their password … why? Claims-harvesting legal firms are estimating that British Airways could pay out up to £2.4bn for a data breach in 2018 that affected 430,000 passengers. SITA is not British Airways’ booking and reservations system provider and SITA’s breach does not involve our customers’ financial information or password as SITA does not have access to this data. Switzerland-based Sita, which runs passenger processing systems for services such as ticketing and baggage control, said on Friday that it fell victim to a breach of passengers’ data … A data breach at aviation IT company SITA potentially means the frequent flyer details of millions of travelers were compromised. We know fraudsters try to use situations like this to their advantage. Weirdly, once you had reset your password, many people were asked to change it again and could only regain access after the 2nd change. We have been notified of a data breach at global technology company SITA, an IT services provider to many airlines around the world. Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. It was caused by a breach of SITA’s ‘Passenger Service System’, a service that handles transactions from ticket reservations to boarding. I use a password keeper, which is a Godsend. Then having changed the PW, it simply went back to saying it wasn’t recognised. The airline advised executive members to reset their account passwords as a precaution. Air transport communications and information technology provider SITA has confirmed it was victim of a cyber attack last month, raising concerns for … We will not contact you by phone and ask for your password – please do not reveal your password to anyone claiming to be from British Airways. Click here to learn more. The SITA data breach is thought to have exposed information belonging to hundreds of thousands of passengers. Singapore Airlines, Finnair and British Airways have acknowledged data from their frequent flyer programs was breached in the incident. We will never sell your email address or use it for anything except sending our newsletters. We rely on advertising to help fund our award-winning journalism. Click here to read our detailed summary of all UK credit cards which earn Avios. , write down the details UK 's information Commissioner ’ s Security incident Response Team with support... And stored, please see our data processing page here resetting your on. 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